We feel safe in saying that there is one thing all business owners, CEOs, and executives hate. No matter how big their firms are or what kind of technology they use, all of them dread having to call for emergency IT support in a crisis.

There are many reasons to despise those calls. For one thing, they normally tend to occur when things are going really wrong. On top of that, an IT emergency normally means that staff members aren’t working, that communications are down, or that sales […]