For years, the break-fix model of IT support seemed destined for the history books, overshadowed by the rise of managed services and cloud solutions. Yet, like a character from “The Walking Dead,” break-fix has proven remarkably resilient, refusing to fade away. Just as Rick Grimes and his group of survivors navigate a world overrun by walkers, businesses continue to encounter the persistent presence of break-fix IT support.

The Unexpected Comeback 

While prospecting for managed services and cloud solutions over the past few weeks, I encountered several CPA and legal firms still clinging to the break-fix model, paying by the hour for IT support. Surprisingly, one of these firms was an IT company that had recently been acquired. This brought back memories of...Read More