Artificial Intelligence (AI) has been one of the most talked-about technologies in recent years, promising to transform how businesses operate. But is it living up to the hype for small and midsize businesses (SMBs)?
A recent Yahoo Finance article highlights findings from NEXT’s survey of 1,500 small business owners. In 2024, 42% of SMBs reported using AI tools, but by 2025, that number dropped to just 28%. The study cites cost, complexity, and concerns about accuracy as major barriers.