If you’re considering a new Managed IT Service Provider (MSP) for your business, you probably know how difficult it is to assess them objectively. Many MSPs tout objective measures like Average Response Time and Mean Time to Resolve.

These are important measures, but they can be manipulated by responding before a technician is ready to work on a problem or closing a ticket before the problem is truly resolved.

What you really want to know is: Will this company deliver what they promise? Will they minimize our downtime and keep us productive? And will I be glad that I chose them? Here are three factors you should consider to […]